Vista Musical Instruments – Privacy Policy

Effective Date: 7 February 2025

1. Introduction

1.1. This Privacy Policy explains how Vista Musical Instruments Pte. Ltd. (“VMI”) collects, uses, shares, and stores personal data across our websites, mobile apps, and services (collectively, the “Services”).

1.2. Personal data (“Information”) refers to any data that can identify an individual, either directly or indirectly.

1.3. This policy applies to anyone using our Services.

2. Information We Collect

A. Information You Provide Directly

  • Account Information: When you register, we may collect your name, email, password, and social login ID (e.g., Google, Facebook).
  • Profile Information: You may choose to provide details such as your profile picture, location, and preferences.
  • Content: Any content you upload to the Services, including photos, audio, text, and comments.
  • Communications: If you contact us (e.g., support requests, feedback), we collect and store these communications.

B. Automatically Collected Information

  • Usage Data: We collect analytics data, such as pages visited, interactions, and app performance.
  • Cookies & Similar Technologies: We use cookies and tracking technologies to improve user experience. You can manage cookie settings in your browser.
  • Device Identifiers: We may collect device information like IP address, browser type, and operating system.

3. How We Use Your Information

  • Provide, personalize, and improve our Services.
  • Manage your account and enable key features.
  • Analyze usage trends and enhance user experience.
  • Communicate updates, offers, and support messages.
  • Prevent fraud, ensure security, and comply with legal obligations.

We process Information based on contractual necessity, legitimate interest, legal compliance, and user consent where applicable.

4. Sharing Your Information

We do not sell your personal data. We may share Information with:

  • Related entities: These are businesses that are legally part of the same group of companies that we are part of, or that become part of that group.
  • Service Providers: Third-party partners who assist with hosting, analytics, and payment processing.
  • Legal & Regulatory Bodies: If required by law or to protect our rights and users.
  • Business Transfers: In case of mergers, acquisitions, or restructuring.

We take reasonable measures to ensure data security and compliance with applicable privacy laws.

5. Data Storage & Security

5.1. Your Information may be stored in different countries where we operate. We implement safeguards to protect personal data from unauthorized access or misuse.

5.2. Retention: We retain Information only as long as necessary for legal, operational, or business purposes. You can request data deletion at any time.

6. Children’s Privacy

Our Services are not intended for children under 13. If we become aware of data collection from minors, we will delete it. Parents can contact us for concerns.

7. Third-Party Links

Our Services may contain links to external websites or third-party services. We are not responsible for their privacy practices. Please review their privacy policies before sharing your data.

8. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate information.
  • Deletion: Request data removal.
  • Opt-Out: Control marketing communications and tracking preferences.

To exercise these rights, contact us at support@vistamusic.com.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

For privacy-related questions, reach out to: